{"id":1218,"date":"2025-01-23T16:29:11","date_gmt":"2025-01-23T16:29:11","guid":{"rendered":"https:\/\/accelia.vc\/?post_type=news_post&p=1218"},"modified":"2025-01-23T16:29:11","modified_gmt":"2025-01-23T16:29:11","slug":"cinareo-raises-1m-to-revolutionize-capacity-planning-in-contact-centers","status":"publish","type":"news_post","link":"https:\/\/accelia.vc\/en\/news_post\/cinareo-raises-1m-to-revolutionize-capacity-planning-in-contact-centers\/","title":{"rendered":"Cinareo raises $1M to revolutionize capacity planning in contact centers"},"content":{"rendered":"

Toronto, January 23th, 2025<\/strong>\u00a0– Cinareo Solutions Inc., a Toronto-based data analytics company, has secured $1 million in pre-seed funding to address capacity planning challenges in the contact center industry. The round was led by BDC\u2019s Seed Venture Fund, with participation from Accelia Capital and angel investor Robert Treumann.<\/p>\n

Founded by Karen Elliott and Dr. Mark Alpern, Cinareo\u2019s mission is to offer an intuitive solution for short and long-term planning, financial analysis, and recruitment and training in contact centers. Launched in late 2022, Cinareo won the 2023 SheBoot competition grand prize and, in 2024, became a premium application within the Genesys AppFoundry.<\/p>\n

With over 20 years of experience in helping contact centers optimize capacity and financial planning globally, Karen and Mark transformed their consulting work into an AI-driven product suite, which includes features like multi-skilling simulation.<\/p>\n

Cinareo enables capacity planners to move beyond error-prone spreadsheet-based solutions by leveraging AI for more efficient operations. \u201cDespite significant investment in workforce management systems, many contact centers still rely on spreadsheets for capacity planning. It\u2019s time-consuming and inefficient, and we saw an opportunity to improve this,\u201d said CEO Karen Elliott. COO Dr. Mark Alpern adds, \u201cHaving spent years managing and operating contact centers, I wish we had a solution like Cinareo to solve these ongoing planning challenges.\u201d<\/p>\n

 <\/p>\n

“AI is set to revolutionize the entire workforce management ecosystem and beyond. Cinareo\u2019s capacity management software is paving the way, enabling scalable AI solutions. BDC is pleased to support the company\u2019s growth and confident in its potential to impact numerous sectors in the future.”
\n– Dinar Ahmed, Partner, Seed Venture Fund at BDC Capital<\/strong><\/em><\/p>\n

\u201cWe are excited to be part of this new chapter for Cinareo. Their dedication to revolutionize capacity planning aligns with our commitment to supporting women-led companies that are developing innovative solutions to enhance efficiency and productivity on a global scale.”
\n– Julien Letartre, Partner at Accelia Capital<\/strong><\/em><\/p>\n

 <\/p>\n

With a growing global customer base of large enterprises, Karen and Mark are excited to collaborate with a strong team of investors to accelerate Cinareo\u2019s growth. This funding round will help to build on its product and technology roadmap, which will enable organizations to leverage purpose-built AI to plan quickly, easily, and frequently.<\/p>\n

For more information or to schedule a demo, visit Cinareo\u2019s website.<\/p>\n","protected":false},"excerpt":{"rendered":"

Cinareo Solutions Inc., a Toronto-based data analytics company, has secured $1 million in pre-seed funding to address capacity planning challenges in the contact center industry. 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